Refund & Cancellation Policy

Effective date: 16 September 2026

This policy explains when you can cancel a DocTrader Learn training plan and receive a refund. It forms part of our Terms & Conditions.

1. 7-day refund window

You may cancel your plan and receive a 100% refund of the amount paid if all of the following apply:

• You request the refund within 7 days of your payment date
• You have completed no more than 20% of the recorded lessons
• You have not attended a live session
• You have not breached our Terms, for example by sharing access or copying content

2. After the refund window

Because the training is digital content that is made available immediately, refunds are not available after the 7-day window, or once you have completed more than 20% of the course or attended a live session, except in the situations described below.

3. When we will always refund

• Duplicate payment: if you are charged twice for the same plan, the extra payment is refunded in full.
• Failed enrolment: if payment succeeds but we cannot give you access within 7 days, you are entitled to a full refund.
• We discontinue the training: if we stop offering the training before your access period ends, we will refund the unused portion on a pro-rata basis, calculated by the number of unused months.
• Material failure to deliver: if a core feature of your plan is not provided and we cannot fix it within a reasonable time after you tell us, we will offer a fair partial refund.

4. Plan changes

• Upgrade: you can upgrade from Foundation Training to Regular Training within your access period by paying the price difference. Your access period will be extended to 2 years from your original activation date.
• Downgrade: downgrades are not available after the 7-day refund window.

5. How to request a refund

Email admin@doctraderglobal.com from the email address you used at checkout, with:

• Your full name
• The plan purchased
• Payment date and transaction reference
• The reason for your request (optional, but it helps us improve)

We will acknowledge your request within 48 hours and confirm our decision within 3 working days.

6. How refunds are paid

• Approved refunds are initiated within 5–7 working days to the original payment method. Your bank or card issuer may take additional time to credit it.
• We refund the full amount you paid and do not deduct payment gateway charges.
• We cannot refund to a different account or payment method.
• Your access to the training ends once a refund is approved.

7. Cancellation by us

If we end your access because you materially breached our Terms, such as by sharing your access or copying content, no refund will be due. We will notify you before doing so and give you an opportunity to respond.

8. Your statutory rights

This policy does not affect your rights under the Consumer Protection Act, 2019. If you are unhappy with our decision, you can contact our Grievance Officer (details in our Terms), or approach the National Consumer Helpline (1915) or the consumer commission.